FAQs

Our Frequently Asked Questions

We are here to answer any questions you may have by phone or email, but here are a few of our frequently asked questions that may help in the first instance:
Why have I not received my order confirmation email?

Don’t forget to check your junk or spam folders in your email. If you still can’t find your order confirmation email please contact us at info@divanbeds.net or call us on  0203 946 3800

Yes, we accept returns on orders within 14 days of receiving the delivery as long as items are unused & unopened, however a collection fee will be charged to cover costs. Should you need to return your product please contact our customer service team at info@divanbeds.net for help with this.

In the unlikely event of your item(s) arriving damaged, please contact our customer service team at info@divanbeds.net within 48 hours of receiving the delivery.

We manage our deliveries on our own fleet of vehicles, this gives us full control and eliminates the chances of damages and delays.
We have a dedicated team who specialise in dealing with large orders for businesses, please give our trade team a call on 0203 9463800 who will happily help with your requirements.
DivanBeds will cover all products with a 12 months guarantee for any manufacturing defects.

For any advice on our products and services please contact our customer service team at info@divanbeds.com or call 0123456789. Alternatively, you’re welcome to visit your closest DivanBeds store.

All of our mattresses, divans and headboards are made in our own factory in West Yorkshire.
Yes, you’re welcome to send in your own fabric for us to upholster your new bed or headboard in.
All our beds and mattresses are made in standard UK sizes.
Yes, we can send up for four fabric swatches in the post with no charge.

We offer three methods of payment:
1 – Credit/debit card
2 – PayPal
3 – Cash on delivery

Yes, all our beds and mattresses comply with UK regulations and conform with UK Fire Regulations BS7177. Our products and fabrics are tested frequently for compliance and we only work with accredited and certified suppliers across the world.
Most of our products can be altered from the standard sizes which come with a small fee, please contact our customer service team for more information about this at info@bedworld.net.
We don’t offer finance options.
Yes, just leave a note in the “comments” section at checkout with your preferred date of delivery.
No, we offer free delivery to Mainland UK.
Yes, we offer a weekend delivery service, this option can be chosen at checkout and is priced at £40 per order.

Yes! We deliver to Mainland UK

Unfortunately we are unable to offer an assembly service.