Free Delivery to your Bedroom
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Free Delivery to your Bedroom
Divan Beds Refund & Returns Policy
At Divan Beds, we want every customer to feel confident when shopping with us. We pride ourselves on factory-direct prices, premium quality, and free delivery to your bedroom. However, we understand that sometimes you may wish to return or exchange an item.
This Refund & Returns Policy explains your rights and our procedures in line with the Consumer Rights Act 2015 and UK Distance Selling Regulations.
✅ Your Right to Cancel
If you cancel your order within 14 days of delivery (the statutory cooling-off period), we will:
Refund you the full product price, including your original delivery charge (if applicable).
Arrange collection of the goods from your address within a reasonable time.
⚠️ Important: To qualify for a full refund, items must be returned unused, in original packaging, and in a resaleable condition.
📦 Return Costs & Deductions
To cover collection, inspection, and restocking, the following charges apply:
25% of the product price if returned in its original packaging.
50% of the product price if original packaging is missing or goods are not sufficiently protected for collection. In this case, customers may be asked to arrange their own courier return.
Redelivery fee of £39 for exchanges.
Refunds are processed back to your original payment method within 30 days of receiving your cancellation notice and goods.
🚫 Non-Refundable Situations
Please note that we cannot accept returns in the following cases:
Mattresses or bedding that have been opened, used, or removed from vacuum packaging (for hygiene reasons).
Items not securely packed or in an unsafe condition for collection.
Products returned due to firmness preference – firmness ratings are provided as a guide only. A 25% collection fee will still apply if returned for this reason.
Cases where the product is found cheaper elsewhere after purchase.
🛡️ Faulty or Damaged Items
If your product arrives faulty or damaged, please contact us within 48 hours of delivery. We will arrange a replacement, repair, or refund in accordance with your statutory rights.
⏳ Return Timeframe
All unwanted goods must be returned within 30 days of delivery.
How Our Refund & Returns Process Works
We’ve made our returns process as simple and straightforward as possible. Here’s what to expect if you need to return or exchange your order:
Contact Us
Notify our support team within 14 days of delivery if you wish to cancel or return your order.
You can reach us via email or phone with your order number.
Arrange Collection
Our team will schedule a convenient collection date with you.
Goods must be unused, securely packaged, and ideally in the original packaging.
If packaging is missing, additional charges may apply.
Collection Day
Our 2-man delivery team will collect the item(s) from your home.
Please ensure products are safely packed and ready to be collected.
Inspection & Processing
Once your item arrives back at our warehouse, we will inspect it to confirm it is in a resaleable condition.
Any deductions (25%–50% depending on packaging/condition) will be applied at this stage.
Refund Issued
Your refund will be processed back to your original payment method within 30 days of cancellation/return.
Why Choose Divan Beds ?
Free Deliveery To Your Bedroom
Our 2-man team delivers your bed or mattress directly to your room.
Old Mattress Removal
We also collect and remove your old mattress during the delivery.
Factory Direct Prices
Shop beds and mattresses at unbeatable factory direct prices today.
2 Years
Warranty
We back every purchase with a reliable 2-year manufacturer’s warranty.
100% Secure Payment
We guarantee 100% secure payment on every order you place.
Dedicated support
Dedicated support ensures a smooth shopping and delivery experience for you.
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